Third straight day of 930 class in the morning. Had two sessions of ROMI which covered the brand equity and customer equity school of thought. ROMI is a hotly contested topic in the industry nowadays especially when it comes to justifying marketing spends. Sometimes it is even referred to as an investment but the justification for the same is done through various models with each one giving a radically different outcome. Nonetheless, at least there is some theory in place. After the session on ROMI we were supposed to have a session on CCRM which got cancelled which meant we were free for the rest of the day. Made the most of this free time by taking an hour long siesta. Played cricket in the evening for about an hour and a half. MCSA work kept me busy pre and post dinner. Dinner in the mess was quite sad which saw a huge exodus of people to Chota for dinner! Have been watching Futurama for the past hour or so, have a late start tomorrow. Looking forward to sleeping in!
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